关于在我国建立替代性争议解决机制的研究

摘要：

【目的】针对传统司法诉讼在消费争议解决中成本高、周期长的弊端，以及新型消费模式下跨境维权、小额高频纠纷等挑战，探索构建本土化替代性争议解决机制（ADR），以提升消费者维权效率，优化市场治理。【方法】通过分析消费者争议解决机制变革的紧迫性，理清ADR在消费者争议解决机制中的定位，为本土化ADR机制的设计奠定基础。【结果】从立法建议与具体方案两方面进行制度框架设计，涵盖了ADR定位、适用范围、机构运作、程序规范、资金支持等核心要素。【结论】本土化ADR机制可有效弥补传统争议解决模式短板，为消费者提供便捷、普惠的救济渠道，降低维权成本，提升争议处理效率，同时优化行政资源配置，促进消费市场公平与经济增长。

Abstract:

[Objective] To address the high costs and long cycles of traditional judicial litigation in consumer dispute resolution, as well as challenges like cross-border rights protection and small-value, high-frequency disputes under new consumption models, this study explores constructing a localized Alternative Dispute Resolution (ADR) mechanism to enhance consumer rights protection efficiency and optimize market governance. [Methods] The study analyzes the urgency of reforming consumer dispute resolution mechanisms and clarifies the positioning of the ADR within the consumer dispute resolution framework. [Results] The institutional framework is designed from two aspects: legislative proposals and specific implementation plans, covering core elements such as the positioning of the ADR, scope of application, institutional operations, procedural norms, and financial support. [Conclusion] A localized ADR mechanism can effectively complement traditional dispute resolution models, providing convenient and affordable relief channels for consumers, reducing litigation costs, improving dispute resolution efficiency, optimizing administrative resources, and promoting consumer market fairness and economic growth.

引用格式：袁北哲,刘桂芹,贾长燕,等.关于在我国建立替代性争议解决机制的研究[J].标准科学,2026(1):102-107.

基金项目：本文受国家市场监督管理总局科技计划项目“标准化对我国经济增长作用机制研究”（项目编号：2024MK191）资助。

作者简介：袁北哲，硕士，工程师，研究方向为产品安全与召回。李艳，通信作者，硕士，研究方向为产品安全与召回。