“一站式”矛盾纠纷调处化解的标准化实践

摘要：

【目的】“一站式”矛盾纠纷调处化解是实践“枫桥经验”的重要方式，是为人民服务的重要体现，而综治中心是“一站式”矛盾纠纷调处化解的当代模型，综治中心的标准化建设目的是更快速、更便捷服务群众而进行的自我完善。【方法】以GB/T 33200—2016《社会治安综合治理 综治中心建设与管理规范》为基础，结合会议提出的5个方面规范化，分析综治中心标准化建设存在的问题。【结果】根据综治中心标准化实践情况，结合信息化技术，完善综治中心建设国家标准。【结论】综治中心标准化建设需要在制定方式、内容设计、实施保障、评价机制4方面进行完善。

Abstract:

[Objective] The one-stop dispute mediation and resolution mechanism represents a crucial approach to implementing the “Fengqiao Model” and embodies the principle of serving the people. The comprehensive governance center serves as a contemporary framework for one-stop dispute mediation and resolution. Its standardization aims to enhance service efficiency and accessibility, thereby achieving self-improvement in public service delivery. [Methods] Based on the national standard GB/T 33200-2016 Comprehensive management of public security-specification of construction and management for central office and aligned with the five dimensions of standardization outlined in relevant guidelines, this study analyzes the challenges in the standardization development of comprehensive governance centers. [Results] Drawing on practical experiences in standardization and incorporating information technology, recommendations are proposed to refine the national standards for the construction of comprehensive governance centers. [Conclusion] The standardization of comprehensive governance centers needs to be improved in four key aspects: formulation methods, content design, implementation safeguards, and evaluation mechanisms.

引用格式：朱林森，江晓琪，陈永强.“一站式”矛盾纠纷调处化解的标准化实践[J]. 标准化学报，2026(5): 144-149.

基金项目：本文受国家社会科学基金项目“区块链与加密数字货币的民法问题研究”（项目编号：24BFX054）；浙江省法学会基本科研业务费项目“法治服务一号台场景研究”（项目编号：H223116）资助。

作者简介：朱林森，硕士，特约研究员，研究方向为民商法。江晓琪，硕士，特约研究员，研究方向为民商法。陈永强，博士，教授，研究方向为民商法。