标准化助推居家养老服务高质量发展——以北京市巡视探访标准体系建设为例

摘要：

【目的】为促进居家养老服务高质量发展，标准化建设是关键路径。【方法】以北京市西城区巡视探访标准体系建设为例，运用文献分析与实地调研方法，探讨居家养老标准化发展背景与要求。【结果】基于北京市老龄化现状及西城区服务规范化需求，研究构建了涵盖服务方式、服务环节、服务要求3个维度的巡视探访基本公共服务标准体系框架，并对其通用基础标准、服务保障标准、服务提供标准及岗位手册等核心子体系进行详细解读。在此基础上，提出加强数字化应用、预留弹性空间、细化服务模块等下一阶段标准化建设方向。【结论】标准化管理能有效规范巡视探访服务行为，提升服务质量和效率，增强居家老年人的获得感、幸福感与安全感。

Abstract:

[Objective] The study aims to promote the high-quality development of home-based elderly care services. Standardization work is a key path. [Methods] This paper takes the standards system construction of home visits and inspections in Xicheng District, Beijing as an example, using literature analysis and field research methods to explore the background and requirements for the standardization development of home-based elderly care. [Results] Based on the current aging situation in Beijing and the need for service standardization in Xicheng District, a basic public service standards system framework covering three dimensions—service methods, service stages, and service requirements—has been constructed. The core sub-systems, including general foundation standards, service guarantee standards, serviceprovision standards, and job manuals, are interpreted in detail. On this basis, it proposes the directions for the next stage of standardization work, such as strengthening digital application, reserving flexible space, and refining service modules.[Conclusion] The study shows that standardized management can effectively regulate the behavior of home visits and inspections, improve service quality and efficiency, and enhance the sense of gain, happiness, and security of elderly people living at home.

引用格式：王巧慧，靳宗振，张楠，等 .标准化助推居家养老服务高质量发展——以北京市巡视探访标准体系建设为例[J]. 标准科学，2026 (4)：43-48 .

作者简介：王巧慧，硕士，工程师，研究方向为服务业标准化。靳宗振，博士，副研究员，研究方向为服务业标准化。张楠，硕士，工程师，研究方向为标准化管理。万福军，通信作者，硕士，副研究员，研究方向为服务业标准化。周幸窈，博士，副研究员，研究方向为服务业标准化。